Refund policy
ShedKind Return and Refund Policy
We want you to be satisfied with your order. You may request a return within 30 days after your order is marked delivered.
Return Eligibility
To qualify for a return, the item must be unused, in its original condition, and include its original packaging. Proof of purchase is required.
Contact us at supportshedkind@gmail.com before returning anything. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide instructions and the correct return location.
Return Shipping
Customers are responsible for return-shipping costs when returning an unwanted item or an item ordered by mistake. Original shipping charges are non-refundable.
If you received an incorrect, damaged, defective, or incomplete product, ShedKind will cover the approved resolution, which may include a replacement, refund, or return shipping.
Damaged, Incorrect, or Missing Items
Inspect your package when it arrives. Contact us as soon as possible if the product is damaged, incorrect, defective, or incomplete.
Please include:
• Your order number
• A description of the problem
• Clear photographs or video showing the item and packaging
• A photograph of the shipping label, when available
Claims must be submitted within 30 days after delivery. Photographs or video may be required before we can approve a refund or replacement.
Cancellations and Address Changes
Contact us immediately if you need to cancel an order or correct a shipping address. We cannot guarantee changes after an order enters processing or fulfillment. Orders that have already shipped cannot be canceled.
Refunds
We will notify you after reviewing your request or receiving and inspecting an approved return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact supportshedkind@gmail.com.
Non-Returnable Items
We cannot accept:
• Used, altered, or damaged items not caused by a product defect
• Items returned without authorization
• Gift cards
• Items outside the 30-day request period
Contact
For return or refund questions, email supportshedkind@gmail.com.